Nerdy Stuff: “What’s the MAXIMUM cost,” you ask? OK, here’s the low down: First of all, no one uses every single minute of every single day… so far. However, assuming you only had ONE agent answering the phones for you…and IF you were to use 100% of all available minutes in each day (780 total minutes for 8am-9pm, Monday through Saturday, and assuming one day was a holiday and no one took a break), you’d pay us about $278 per day with the Premier package (that’s including the base rate). Are you likely to get 13 hours of phone calls per day for a week straight? Probably not. Alternatively, you could hire full-time employees (and paying overtime and shift differential for working after 5pm, plus the average cost for insurance, etc.) it would cost you between $427-$507 per day or more (depending on insurance, hourly rate, etc.) given the same parameters.
Think about that for a moment… it’s far less than the cost of hiring your own employee… and yet, we’re working at a 100% efficiency rating, guaranteed (no downtime). You’re only paying for our services when we pick up the phone! Do you pay employees the same way, or do you also have to pay them during down time too? (That’s rhetorical).
You’re trying to save time, right? Be on the phone less? If you hired an employee, how well would they manage themselves? Would you have to spend more time managing them? If you know for a fact that your employee(s) will use EVERY MINUTE of every day working 100% effectively with no downtime, then by all means hire them! Otherwise, take advantage of ALL the benefits of having full-time service and support, for a fraction of the cost!
That was at the maximum, but how about minimum usage? Ok, so let’s say no calls come in but we’re sitting here for you anyways. All total, it would be about $9.95 per work day with the Starter Package ($199 / 20 days). That’s still less than having your own employee for ONE HOUR let alone an entire day. So, in short, yes; you can get ALL the benefits of having full-time staff and service for a fraction of the cost, or up to about half of the cost of hiring employees on your own. As well, you have NONE of the hassle of finding, interviewing, hiring, training, managing or even terminating an employee. No one to call in sick, or no-show. No vacation pay, health benefits, workers comp, life insurance or other expenses. (Is your business seasonal? How awesome would it be to never have to lay off another employee?) It’s like having your cake, and eating it too. Are you still reading this? Call us now!
*Information is for demonstration purposes only and does not constitute an actual quote or contract for services. Actual results may vary, depending on usage and optional services selected. The information above is strictly to inform, educate and empower you to make an informed decision about the best pricing package that best suits your business needs. Please consult with your implementation specialist or sales agent to assist you in determining potential costs for your specific business.*